Returns & Exchanges

At Lonqi, we want you to be completely satisfied with your purchase. We offer a hassle-free 30-day return policy for all unworn and unwashed items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and generate your unique return ID.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.

• 3.
  Ship with Ease

  Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.